Frequently Asked Questions
What is ZenCooler?
The ZenCooler is a portable and powerful personal Air Conditioner that is perfect for the summer heat. Simply fill it with water and turn it on. Powered by a USB cable, ZenCooler is one of the most powerful portable Air Conditioning units in it’s class, blowing cold air anytime and anywhere you need.
What to know before starting using the ZenCooler?
For the first time, please fill the water and let it sit for 20 minutes. The dry water curtain is only filled with water, the effect will be better. The water storage tank at the bottom of the cooling fan is not completely sealed. The slightly inclined water will be exposed from the side. If you need to move the cooling fan, please open the water outlet at the bottom of the main unit and move the water after it is finished.
The third speed of fan requires a large amount of power. Below 1.5A the third gear may not be activated. It requires a 2A adapter or a USB 3.0 port on the computer.
DO NOT tilt the product, lie on the side or invert it to prevent water from seeping into the circuit board.
How many do I need?
We recommend one for each room in your home and/or office. The ZenCooler is proven to save you a ton of money on your electricity bills and work just as well as a home AC. Perfect for your personal space!
What is your return policy?
We offer a 60 day money-back guarantee. We want our customers happy! If you are unsatisfied for any reason within 60 days, simple contact our customer care center for a full refund of your initial order. Happy shopping!
What's included with ZenCooler?
Your ZenCooler will include a water absorption curtain, built-in water tank, USB charging cable and the instruction manual. Simply add water and turn it on to feel the breeze!
How is it so small and powerful?
Our team of engineers designed the ZenCooler with power and efficiency in mind. We all know how annoying a hot and sticky summer day can be, especially when your electricity costs are sky-rocketing. So we set about coming up with a powerful, portable and personal Air Conditioning system to keep you cool and your wallet full!
Where are you located?
We are located right here in Los Angeles, California! Our team is dedicated to finding and offering the highest quality products and the best prices directly to consumers. Our customer care center is located in Los Angeles as well. Our products are shipped from our locations in Los Angeles, or our Warehouse in Shenzhen, China.
Is ZenCooler easy to use?
Absolutely! Just fill the tank with cold water, hit the single button and instantly feel the breeze. No technical knowledge is required at all. Anyone from kids to seniors can use it immediately out of the box. No assembly, no complicated tricks required. Fill with water and turn it on!
How long will it take for my ZenCooler to arrive?
Your ZenCooler will typically ship in 15-20 days or sooner!